Terms and Conditions – VVIP Toronto Limo
1. Booking and Confirmation
- All bookings are subject to availability and confirmation.
- A valid contact number and email address are required to confirm the reservation.
- Full trip details (pickup, drop-off, date, and time) must be provided at the time of booking.
- Once confirmed, no changes can be made to the booking.
2. Pricing and Payment
- Prices are quoted in CAD and are subject to change without prior notice.
- Flat rate or hourly rate pricing will be confirmed during booking.
- Additional charges will apply for tolls, parking, airport fees, and extra stops.
- All major credit cards and e-transfers are accepted. Prepayment may be required.
3. Cancellation Policy
- Cancellations made more than 24 hours before the scheduled pickup time are eligible for a 75% refund.
- Cancellations made within 24 hours will be charged 50% of the booking amount.
- No-shows or cancellations within 3 hours of pickup time will be charged 100%.
4. Wait Time and Overage
- Airport pickups include a 15-minute grace period after flight arrival.
- Non-airport pickups include a 15-minute grace period.
- After the grace period, wait time will be billed at $1.50 per minute.
- Hourly bookings that exceed the reserved time will be billed in 30-minute increments.
5. Conduct and Behavior
- Smoking, vaping, alcohol, or drug use is strictly prohibited in all vehicles.
- Passengers must behave respectfully. Verbal or physical abuse will result in immediate trip termination without refund.
- The client is responsible for opening and closing the doors safely. Our chauffeurs may assist but are not liable for any incidents.
- Drivers will follow city rules and regulations, and the client cannot intervene with the driver’s route.
6. Damages and Liability
- The client is fully responsible for any damage to the vehicle caused by them or their guests.
- A minimum cleaning or repair fee of $250 will apply for any incidents (e.g., spills, vomiting, smoking).
- We are not responsible for lost, forgotten, or damaged personal items.
7. Delays and Uncontrollable Events
- VVIP Toronto Limo is not liable for delays due to weather, road closures, accidents, or other events beyond our control.
- In such cases, we will make reasonable efforts to accommodate or rebook the trip.
8. Vehicle Type and Substitutions
- If the booked vehicle becomes unavailable due to unforeseen issues, we reserve the right to provide a similar or upgraded vehicle at no extra charge.
- “No Preference” bookings may result in receiving a sedan, SUV, or van based on availability.
9. Privacy and Data Security
- Client information is stored securely and used solely for booking, billing, and communication purposes.
- We do not sell or share personal data with third parties.
By completing a booking with VVIP Toronto Limo or Pearson Prestige, you agree to the above terms and conditions.