1. Reservations and Confirmation All bookings are subject to vehicle availability and written confirmation from our dispatch team. A valid contact number and email address are required for all reservations. While we strive to accommodate schedule changes, any modifications made after confirmation are subject to availability and may result in updated pricing.
2. Limitation of Liability and Independent Contractors VVIP Toronto Limo (operated by 1000777990 Ontario Inc.) operates exclusively as a professional corporate transport procurement, dispatch, and reservation platform.
- Service Providers: Transportation services are executed by licensed independent owner-operators or third-party transport providers (collectively referred to as “Independent Contractors”). These Independent Contractors are not employees, partners, agents, or joint ventures of VVIP Toronto Limo.
- Driver Responsibility: Each Independent Contractor maintains sole operational control over their vehicle, manages their own transit routing, and is completely responsible for maintaining valid commercial auto liability insurance, vehicle registration, and necessary security clearances as required by provincial, state, and federal laws.
- Exclusion of Liability: VVIP Toronto Limo acts solely as a booking intermediary and is not liable for any loss, personal injury, bodily injury, death, property damage, or financial claims resulting from vehicle accidents, road hazards, driver negligence, or chauffeur misconduct. The Client unconditionally agrees that any legal or insurance claims arising from the physical operation of the vehicle must be directed exclusively to the individual Independent Contractor operating the vehicle at the time of the occurrence, and their respective insurance provider. The Client covenants not to include or name VVIP Toronto Limo or 1000777990 Ontario Inc. as a party in any such proceeding.
3. Vehicle Malfunction and Force Majeure
- Breakdown Policy: In the event of an unforeseen mechanical issue, our dispatch team will make every reasonable effort to provide a replacement vehicle of a similar or upgraded class; however, a specific replacement is strictly subject to real-time availability and is not guaranteed.
- Prorated Billing: If a breakdown occurs during a trip, the client will only be billed for the portion of the journey successfully completed. VVIP Toronto Limo and its contractors shall not be held liable for any consequential losses or secondary expenses—including but not limited to missed flights, hotel reservations, alternative transportation costs, or event tickets—resulting from a vehicle malfunction.
- Force Majeure: We are not liable for service delays, interruptions, or failures caused by circumstances beyond our reasonable control, including severe weather conditions, heavy traffic congestion, road closures, construction, third-party vehicle accidents, civil unrest, or airport-related operational delays.
4. Airport Transfer Protocols
- International Arrivals: Includes 45 minutes of complimentary wait time from the official time the flight lands.
- Domestic Arrivals: Includes 30 minutes of complimentary wait time from the official time the flight lands.
- Overages: Wait time extending beyond these complimentary periods is billed automatically at $1.50 per minute. Premium “Meet and Greet” services (where the chauffeur meets you inside the terminal with a greeting sign) are available upon request for an additional fee plus any applicable airport parking costs.
5. Hourly, Event, and Wedding Services
- Overages: Any time exceeding the duration of the original reservation will be billed automatically in 30-minute increments based on the vehicle’s standard hourly rate.
- Itinerary: The chauffeur will follow the pre-approved itinerary provided to dispatch. We are not liable for delays, missed scheduling, or itinerary truncation caused by event timing adjustments or guest delays.
6. Pricing, Fees, and Taxes
- Standard Charges: All quotes and rates are issued in Canadian Dollars (CAD) and exclude the mandatory 13% HST.
- Mandatory Fees: All applicable highway tolls (including 407 ETR charges), airport facility fees, provincial park fees, and parking costs will be added to the final invoice.
- Gratuity: A standard chauffeur gratuity of 15% to 20% is customary and recommended. For large capacity luxury vehicles, multi-car fleets, or specialized wedding packages, a 20% gratuity may be automatically added to the reservation total.
7. Cancellation and No-Show Policy
- 24+ Hours Notice: Cancellations made more than 24 hours prior to the scheduled pickup time are eligible for a 75% refund. A flat $25 Administrative Processing Fee will be deducted from all eligible refunds to cover non-refundable merchant gateway and transaction costs.
- Within 24 Hours: Cancellations made within 24 hours of the scheduled pickup time are entirely non-refundable, and 100% of the total fare will be charged.
- No-Show: If a client is not present at the designated pickup location within 30 minutes of the scheduled time (excluding airport arrivals) without providing direct notice to dispatch, the trip will be classified as a No-Show and billed at 100% of the total reservation cost.
8. Passenger Conduct and Damage
- Prohibitions: Smoking, vaping, and the consumption of illegal drugs are strictly prohibited inside all fleet vehicles.
- Cleaning Fee: A minimum $350 cleaning fee applies automatically to any incident requiring professional vehicle detailing or sanitation, including fluid spills, vomiting, or tobacco/vape smoke remediation.
- Physical Damage: The client assumes full financial and legal responsibility for any physical damage to the vehicle’s interior, electronics, amenities, or exterior bodywork caused by themselves or their guests during the service window.
9. Luggage and Safety Seats
- Capacity: Clients must strictly adhere to the passenger and luggage weight capacity of the specific vehicle class booked. Chauffeurs reserve the right to refuse items that compromise safe vehicle operation, obscure visibility, or risk damaging the vehicle interior.
- Child Seats: For vehicles where child safety seats are requested or provided, the client assumes final responsibility for verifying that the car seat is securely positioned and that the child is properly harnessed in accordance with Ontario safety standards. Chauffeurs are not authorized to physically install or adjust safety seat positioning due to strict insurance liability restrictions.
10. Late-Night and Early-Morning Surcharge Reservations scheduled for a physical pickup window between 11:30 PM and 5:30 AM are subject to a nominal $20 After-Hours Surcharge to accommodate off-peak dispatch operations.
11. Pet Policy The transport of pets must be fully disclosed to dispatch at the time of booking. All pets must remain securely enclosed within specialized travel crates for the entire duration of the trip, and a $30 pet cleaning fee applies. Certified service animals are fully exempt from the crate requirement but must remain safely positioned on the vehicle floor.
12. Final Authority and Extensions The chauffeur is an independent operator and is not authorized to modify the core itinerary, alter pricing rules, or extend service times without direct authorization from our central dispatch office. We reserve the right to conclude service at the originally scheduled time if an unapproved extension conflicts with subsequent corporate reservations.
13. Non-Solicitation of Drivers Clients explicitly agree not to solicit, circumvent, or engage in private, direct transportation arrangements with our independent contractors or drivers outside of the VVIP Toronto Limo platform. Any direct booking bypasses corporate quality and vetting standards and violates our service terms.
14. Privacy and Data Security Personal details, travel itineraries, and digital payment data are utilized strictly for service fulfillment, secure billing, and lead verification. We maintain strict digital security standards and never sell, trade, or share your personal data with unrelated third parties.
15. Dispute Resolution and Chargeback Policy
- Internal Resolution: The client explicitly agrees to contact VVIP Toronto Limo management directly to review and resolve any service disagreements, billing inquiries, or complaints before initiating a formal dispute with their credit card company or financial institution.
- Chargeback Indemnification: If a client initiates an unverified credit card chargeback for a service successfully provided according to these terms (including validly documented “No-Shows” or cancellation windows), the client agrees to pay an Administrative Dispute Fee of $150 to cover corporate labor, legal processing, and merchant bank penalties.
- Legal Jurisdiction: Any legal disputes, claims, or lawsuits arising from our web platform, quote process, or dispatched services shall be governed exclusively by the laws of the Province of Ontario and the federal laws of Canada applicable therein. All legal proceedings must be settled strictly within the court jurisdictions of Toronto or the Durham Region, regardless of where the physical transport journey originates or terminates.
By submitting a quote request, utilizing our digital platform, or processing a payment with VVIP Toronto Limo, you explicitly acknowledge that you have read, understood, and agree to be legally bound by these terms and conditions.