Reservation & Cancellation Policy
At VVIP Toronto Limo, transparency defines our white-glove service. Review our comprehensive terms regarding cancellations, return trip credit conversions, passenger conduct, and authorized final billing.
Quick Policy & Refund Estimator
Select your scenario below to calculate potential refund eligibility and credit options instantly.
You are eligible for a 75% refund of your total booking amount. Subject to a non-negotiable $25.00 Administrative Processing Fee. Requires direct confirmation with a live agent.
Detailed Policy Guidelines
Every reservation is prepared with absolute precision. Here is how our cancellation and service standards protect both our clients and our chauffeurs.
24+ Hours’ Notice
Eligible for a 75% refund of the total booking amount, provided the cancellation has been confirmed directly with a live agent.
Under 24h & Same-Day Bookings
Cancellations with less than 24 hours notice are non-refundable. Furthermore, bookings made within 24 hours of scheduled service are not eligible for the 75% refund and will be charged full fare if cancelled.
No-Show & Grace Periods
Failure to meet chauffeur within grace period (15m standard, 60m airport) without notice results in 100% fee.
Return Trip Credits
If your booking was a return trip, the return leg cannot be cancelled for a direct cash refund, but will be securely converted to account credit for future travel.
Zero Tolerance Policy
Misbehavior or disrespect toward our chauffeurs or dispatch team is intolerant. We best try to accommodate requests within safety limits, but unsafe stops or unauthorized route changes are not permitted. Drivers are authorized to terminate trips for safety.
Tolls, Extras & Damages
407 ETR toll charges are extra. Waiting periods, extra stops, specialized cleaning fees, and damage to our fleet are added to your final bill, and we are authorized to charge your credit card on file accordingly.
By processing payments through our secure booking engine (Moovs & Stripe) with your credit card on file, you explicitly agree to all refund and cancellation policies outlined herein and in our master Terms and Conditions.
Frequently Asked Questions
Everything you need to know about our reservation changes, return trips, and Moovs & Stripe billing practices.