This Privacy Policy describes how VVIP Toronto Limo (“we,” “us,” or “our”) collects, uses, and protects your personal information when you use our website (vviptorontolimo.ca), book our services, or interact with our advertisements.
Information We Collect
We collect personal information that you voluntarily provide to us to facilitate your booking and improve our service.
A. Information You Provide Directly
- Booking & Quotes: When you use our website forms, Google Ads Lead Forms, or call us, we collect your Name, Email Address, Phone Number, Pickup/Drop-off Locations, and Flight Details.
- Payment Information: If you make a booking, we collect billing details. Note that credit card numbers are processed securely by our third-party payment processor and are not stored on our local servers.
B. Information Collected via Third-Party Platforms We use trusted third-party platforms to collect and process data on our behalf. This includes:
- Booking Engines: When you book through our online reservation system, the data is collected by our software provider to manage your trip schedule and dispatch.
- CRM & Chat Tools: Information you enter into live chat widgets or customer relationship management tools on our site is securely transferred to us to assist with your inquiry.
C. Information Collected Automatically (Tracking) When you visit our website, we may use cookies and tracking pixels (such as Google Analytics and Google Ads tags) to collect:
- Device Data: Your IP address, browser type, and operating system.
- Usage Data: Which pages you visited and how long you stayed.
- Advertising Data: This allows us to show you relevant ads (Retargeting) after you leave our site.
D. Audio Recording (Quality Assurance) We may record incoming and outgoing telephone calls for training, quality assurance, and dispute resolution purposes. By speaking with our dispatch or customer service team, you consent to this recording. If you do not wish to be recorded, please inform the agent immediately or contact us via email.
E. Children’s Privacy Our services are available to passengers of all ages, but we do not knowingly collect personal data from children under the age of 13 without parental consent. All bookings for minors must be made by a parent or legal guardian.
How We Use Your Information
We use your data for the following specific business purposes:
- Fulfillment: To provide the limousine service, track your flight status, and contact you regarding the driver’s location.
- Communication: To send quotes, booking confirmations, invoices, and receipts via Email or SMS.
- Customer Service: To resolve disputes, answer questions, or address specific service requests.
- Marketing (Implied & Express Consent):
- Existing Clients: By booking a service and accepting our Terms and Conditions, you establish an Existing Business Relationship with VVIP Toronto Limo. Under CASL, this permits us to send you service updates and promotional offers for up to 2 years after your service date.
- New Inquiries: If you request a quote but do not book, we will only send promotional marketing if you explicitly opted in via our web forms.
- Right to Withdraw: You can unsubscribe from marketing at any time by clicking the link in our emails or replying “STOP” to texts.
Data Sharing and Disclosure
We respect your privacy. We do not sell your personal information.
We may share data only in these specific scenarios:
- Operational Providers: We share necessary trip details (Name, Pickup Time, Location) with our chauffeurs, dispatchers, and software providers to fulfill the service.
- Legal Compliance: We may disclose information if required by law or to protect the safety of our passengers and drivers.
Strict SMS Privacy Policy (Mobile Information) No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Google Ads and Third-Party Links
Our website uses Google Ads and may contain links to third-party sites.
- Google Lead Forms: If you submit a request via a Google Lead Form, Google may retain that data according to their own privacy policy for advertising optimization.
- Retargeting: We use Google Ads remarketing services to advertise on third-party websites (including Google) to previous visitors to our site. You can opt out of Google’s use of cookies by visiting Google’s Ads Settings.
Data Retention and Security
We retain your personal data only as long as necessary to provide our services and comply with legal or tax obligations. We employ technical and organizational security measures (SSL encryption) to protect the personal information we process.
International Data Transfers
While VVIP Toronto Limo is based in Canada, some of our third-party software providers (e.g., booking engines, CRM tools, and payment processors) may store data on servers located in the United States or other jurisdictions. By providing your personal information, you acknowledge that your data may be transferred to and processed in these jurisdictions and may be subject to the laws of those countries.
Your Rights
Under Canadian privacy laws, you have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate data.
- Opt-Out: You may unsubscribe from our marketing emails by clicking “Unsubscribe” at the bottom of the email. You may opt out of SMS messages by replying “STOP” at any time.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
VVIP Toronto LimoEmail: info@vviptorontolimo.ca
Website: www.vviptorontolimo.ca