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FAQs
Do you track flight arrivals?
Yes we offer flight tracking with real time monitoring on every airport pickup. Our system checks arrival updates using your flight number tracking details. If your plane lands early or gets delayed flight status we make automatic adjustments to your ride.
Where do I meet my driver at Pearson?
Your Pearson airport pickup happens at a convenient location on the arrivals level. We send clear instructions before your flight lands at Terminal 1 or Terminal 3. Look for your driver meeting location near baggage claim at our pre-arranged spot.
How long do drivers wait?
We offer generous driver wait time with complimentary waiting on all pickups. Airport rides include 60 minutes of airport free wait time after your plane lands. Local pickups have a 15 minute local grace period built into every booking. This included wait comes at no extra charge so you never feel rushed.
Can I see the vehicles before booking?
Absolutely we believe in full transparency with our fleet viewing options. Check our online gallery and photo gallery to preview vehicles from home. Want to inspect beforehand in person at our fleet showroom? We welcome in person viewing so you can see the condition of every vehicle.
Are drivers available 24/7?
Yes, our 24/7 availability means we are always available for your travel needs. Book night service for late flights or early morning rides without worries. We have no closing time with round the clock service running day or night.
Do you provide meet and greet service?
We offer premium meet and greet service with true VIP treatment included. Your driver provides a professional greeting with a name sign at arrivals. Need baggage assistance? Our personal assistance includes help with bags and full escort service.