This Privacy Policy describes how VVIP TORONTO LIMO (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you use our website, services, and communicate with us via various channels.
- Information We Collect
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about our services or contact us.
A. Data Collected from Direct Interaction Channels
This data is collected when you reach out to us directly through any communication channel:
- Via Google Ads Lead Forms: When you submit an inquiry, we collect your Name, Email Address, Phone Number, and any other form field data to fulfill your quote request.
- By Phone/Texting: When you call or text us, we collect your Phone Number, Name (if provided), and any details regarding your service request (e.g., pickup time, destination, vehicle preference).
- By Email: When you send us an email, we collect your Email Address, Name, and the content of your message.
- Through Website Forms (e.g., “Contact Us” or Booking): We collect your Name, Email, Phone Number, and Service Details.
B. Data Collected via Website and Technology
When you interact with our website or services, we may collect: - Financial Data: Payment information (though processed securely by a third-party processor).
- Technical Data: Internet Protocol (IP) address, browser type and version, operating system, and other technology used to access the website.
- Usage Data: Information about how you use our website (e.g., pages viewed, time spent on pages).
- How We Use Your Information (Purpose of Collection)
The information is used exclusively for the following purposes:
- Service Provision: To contact you directly, provide a tailored quote for limousine service, process your booking, and manage your reservation.
- Communication: To respond to your inquiries, concerns, and special requests and to send booking confirmations.
- Marketing: To send you promotional offers or service updates via email or text, but only if you have provided express consent.
- Analytics & Improvement: To monitor and analyze usage trends to improve our service offerings and customer experience.
- Data Sharing and Disclosure
We do not sell your personal information. We may share your data with:
- Service Providers: Third-party vendors who perform services for us (e.g., payment processors, professional chauffeurs for booking fulfillment).
- Google Disclosure (Lead Forms): As stated on the Google Lead Form, Google may use the content of your response for its own advertising optimization purposes.
- Legal Requirements: To comply with legal obligations or protect the rights and property of VVIP TORONTO LIMO.
- Data Retention and Security
We retain your personal data for a period necessary to fulfill the purposes outlined above, or until you request its deletion. We employ technical and organizational security measures to protect the personal information we process. - Your Privacy Rights
You have the right to access, correct, or request the erasure of your personal data, and to withdraw consent for marketing at any time. To exercise these rights, please contact us. - Contact Us
If you have questions or comments about this policy, you may contact us at:
VVIP TORONTO LIMO
Email: info@vviptorontolimo.ca